Filing a Complaint

Surrey Police Service (SPS) police officers are governed by guidelines in the BC Police Act, as is the case with all municipal police agencies in BC. If you have concerns about the actions or conduct of an SPS police officer, the service provided by SPS, or the policies that guide SPS officers, you can file a complaint.

Generally, complaints must be made within one-year of an incident and can be made directly to the Office of the Police Complaint Commissioner (OPCC) which is the independent oversight authority of the Police Act and the governing body for complaints regarding municipal police officers in British Columbia.

If you prefer, you can file your complaint with SPS and we will forward it to the OPCC.

Filing a Complaint with the Office of the Police Commissioner 

Online
Complete an online complaint form located on the OPCC website.

Email
Send an e-mail containing the details of the complaint to the OPCC.

Voicemail
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).

In-person
Office of the Police Complaint Commissioner (OPCC)
Suite 501-947 Fort Street (map)
Victoria, BC

Mail 
Download a complaint form from the OPCC website and mail it to:

Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8

Filing a Complaint with Surrey Police Service

Email
Send a message or complaint to conduct@surreypolice.ca

Voicemal
Leave a voice message and contact information for the Professional Standards Section at (236) 474-3274.

In-person
Staff at our public service counters can provide information and a complaint form:

Public Service Counter
14355 57th Avenue
Surrey, B.C.
V3X 1A9
8:00 a.m. to 6:00 p.m.
Monday to Friday (Closed weekends and Stat Holidays)

District 1 Community Police Office (Whalley/City Centre)

10720 King George Blvd

Surrey, BC

V3T 2X3

9:00 a.m. to 5:00 p.m.

Monday to Friday (Closed weekends and Stat Holidays)

District 3 Community Police Office (Newton)

7235 137 Street

Surrey, BC

V3W 2P2

9:00 a.m. to 5:00 p.m.

Monday to Friday (Closed weekends and Stat Holidays)

Mail 
Mail a completed complaint form to:

Professional Standards Section
Surrey Police Service

14355 57th Avenue
Surrey, B.C.
V3X 1A9

Complainant Participation, Fairness and Transparency

Complaints submitted to SPS are assigned to SPS Professional Standards Section, which is an independent section within SPS that reports directly to the Chief Constable. The investigators and civilian professionals in our Professional Standards Section have undergone specialized training in cooperation with the OPCC. The training ensures professionalism and proficiency in all aspects of complaint-based and ordered investigations relating to the conduct of police officers under Part 11 of the Police Act.

Our investigators ensure that all complaints are handled with respect, compassion, and professionalism. They will provide information regarding all aspects of the complaint process and investigate and resolve complaints as fairly and inclusively as possible within the requirements of the Police Act.

We encourage all complainants to remain involved in their investigation, as this helps them understand the process, its expectations, and outcomes. Their cooperation also helps ensure a thorough and balanced investigation.

Contact

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