On November 29, 2024, Surrey Police Service (SPS) replaced the Royal Canadian Mounted Police (RCMP) as the police of jurisdiction in Surrey. While this is a historic change in Surrey’s policing model, the goal of the police remains the same – to uphold public safety and serve our city's diverse communities.

Officers work in a variety of roles, including frontline patrols, attending 911 calls for service, investigating criminal and gang activity, traffic enforcement, and community engagement. You may see officers dressed in various ways:

• Regular uniform: worn by frontline, traffic, and community policing officers;
• Ceremonial uniform: worn mainly for special events or ceremonial purposes;
• Plain clothing: business or casual clothing worn by investigators or specialized officers depending on their role.

If you are unsure if someone is a police officer, you can ask to see their police identification card or badge. You can also call your local police office to verify this information.

Contacting the police

We encourage you to contact SPS to report crime and suspicious activity. Reporting crime can help us identify and catch suspects, track crime trends, and plan how to use our resources.

In an emergency, Call 9-1-1.

Examples of when to call 9-1-1:

• When someone’s life is in danger or there is an immediate threat to person or property.
• There is a crime in progress, such as a break and enter.
• When a serious crime has just happened and the suspect may still be near or return to the scene.
• When there is a good chance of arresting a suspect or preventing a serious crime.

You may text 9-1-1 if you are a pre-registered deaf, hard-of-hearing, or speech impaired person.

When you call 9-1-1, the operator will ask if you want police, fire, or ambulance and for which city. If you cannot speak English, tell the operator which language you prefer and they will do their best to find someone who speaks the same language.

If you dial 9-1-1 accidentally, please stay on the line to talk to our operator. If you hang up immediately, we will need to call you back or send officers to visit in-person. Our priority is to ensure you are safe. You will not be in trouble or get a ticket for calling by mistake, but we do ask that you stay on the call and explain what has happened.

In non-emergency situations, please call 604-599-0502.

If you would like to reach the police when it is not an emergency, call the non-emergency line at 604-599-0502. This number is available 24 hours a day, 7 days a week.

Examples of when to call the non-emergency number:

• Reporting a crime that has already been committed and there is no suspect in the vicinity (e.g. you notice that your car has been broken into overnight).
• Reporting suspicious or nuisance behaviour (e.g. a noisy party).
• Getting or giving follow-up information for an existing police file.

If you wish to report a crime anonymously, you may also contact Crime Stoppers at 1-800-222-TIPS or Metro Vancouver Crime Stoppers, who will be able to take information in over 115 languages.

Interactions with the Police

At times, police may need to interact with citizens for a variety of reasons:

• To conduct traffic stops,
• To talk about an ongoing investigation,
• To look for information in a neighbourhood where a crime has occurred,
• To provide crime prevention or safety information

If the police visit your home while you are present, you should answer the door. If you have cultural traditions that you want the officer to be aware of, please let them know. Please note that officers who are on duty will not be able to remove their shoes when they enter a home.

Do not be afraid to ask questions if you do not understand something. If you do not speak English, you can ask a family member, friend, or even a neighbour to help you. If nobody is around, the officer will do his or her best to find someone to help in your preferred language.

To learn more about what to do when an officer approaches you, please visit: Understanding Your Rights.

Crime Prevention and Victim Services

Preventing crime around your residence

SPS encourages residents to play a role in preventing crime by participating in programs like Block Watch. Block Watch is a program to help neighbours watch out for neighbours. It aims to get citizens involved in discouraging and preventing crime. To learn more about the program, please contact your local Community Police Office.

If you are renting an apartment, your building may already be part of the Crime Free Multi Housing program which helps owners, managers and residents keep illegal and nuisance activity off rental properties. You can contact the coordinator by phone at 604-599-7747.

Victim Services

If you are a victim of a crime, you may contact the Victim Services Department at 604-599-7600. We can provide emotional support, updates on police or court files, and refer you to further services or information on how the criminal justice system works.  You may also reach Victimlink at 1-800-563-0808, at any time of the day, if you are a victim of a crime.

Other Resources

Questions or Concerns

If you have questions, concerns, or complaints about your interactions with police, you have the right to say so. Learn how to submit feedback for on our Compliments and Complaints page.